Koala Review: Australia’s B Corp Mattress and Sofa Bed Brand, From the Calm As Mattress to the OG Sofa Bed, With a 120-Night Trial

Koala offers three main mattresses for different budgets and needs. The Koala Mattress is the original and most affordable, with a double-sided comfort layer you can flip for a medium-firm or firm feel, an anti-slip base, antibacterial treatment, GECA certification and “zero disturbance” motion isolation when used with a compatible base. The Calm As is the mid-range favorite. At 28cm tall with five layers, it uses COOLMAX fibre and bamboo charcoal memory foam for temperature control, and its flippable layer offers firm (7/10) and medium-firm (6.5/10) sides. Tom’s Guide called it “supremely comfortable, even on a hot night,” though it noted edge support could be better and it’s heavier than older models. The Soul Mate is Koala’s premium mattress, with five-zone adaptive foam springs for targeted support, Sensapole temperature regulation and StayPut edge support, sitting “towards the higher end” of the market. Canstar Blue’s customers rated Koala 5/5 for overall satisfaction.

Koala’s sofa beds are among its most popular products. The OG Sofa Bed comes in three sizes: a 1.5-seater that opens to a single bed, a 2.5-seater that becomes a double, and a 3-seater that becomes a queen. It converts from sofa to bed without tools, and Bedbuyer called it “remarkably easy to assemble.” The soft-touch fabric (88% polyester, 12% nylon) is kid- and pet-friendly, the seat uses CertiPUR-US certified foam, and the frame uses FSC-certified poplar plywood with MDF. Colours include Lunar Grey, Bass Strait, Trackie Dack and Flat White. Bedbuyer rated it 4.1/5 and noted both sofa and bed modes feel firm, with pilling possible over time. Koala also makes modular sofas, bed bases, bedside tables and bedroom, living room and outdoor furniture, much of it with washable, replaceable covers and tool-free assembly, which suits renters and families who move often.

Koala’s sustainability credentials are a key part of its identity. It’s a Certified B Corporation, meeting high standards of social and environmental performance, accountability and transparency, and a member of 1% for the Planet, donating to environmental causes. Its designs are sustainably made, with materials like FSC-certified plywood and CertiPUR-US certified foam in its sofa beds, and GECA certification on its mattress. Koala’s design philosophy focuses on practicality for real Australian homes: washable and replaceable covers extend product life and make cleaning easy for families with kids and pets, tool-free assembly saves time and frustration, and modular designs adapt to different rooms. Products are designed in Sydney, and its Moore Park showroom lets you test sofas and mattresses before buying. For eco-conscious shoppers, Koala’s B Corp status is a meaningful differentiator from many competitors.

Koala’s policies are generous on paper. You get a 120-night trial, though you must use the mattress for at least seven days before returning, and free returns apply only in selected locations. Warranties run up to 10 years on mattresses, covering sagging over 25mm on the Calm As, and 5 years on the OG Sofa Bed. Delivery is free on mattresses, with same-day delivery in some cities and free metro delivery on sofa beds. Service is where Koala struggles. Its Australian Trustpilot profile shows complaints about faulty cushions and bed frames that were hard to resolve, emails that went unanswered, items sent to the wrong address and an order that never shipped, and Koala replies to only 30% of negative reviews. Keep order numbers, photos and written records, follow up persistently and use the showroom where possible. Prices are mid-range, making Koala good value when things go smoothly.