CB2 Review Urban Modern Furniture — Great Design, Frustrating Delivery

CB2's specific design identity — urban-scale contemporary furniture for apartment dwellers and urban homeowners — fills a real gap between IKEA (affordable but visually generic) and full Crate & Barrel (traditional premium, suburban-scale). The 248+ sofa models with fabric customisation, the modern geometric rugs, and the pendant lighting options with genuinely distinctive silhouettes give urban buyers the curation and design coherence that IKEA's catalog doesn't provide. For buyers who want a living room that looks intentionally designed without Restoration Hardware pricing, CB2's sweet spot is real.

CB2 shares its parent company (Euromarket Designs) with Crate & Barrel, and the delivery problems documented independently across both brands share a structural similarity: custom and non-stocked furniture ordered for a specific date that is repeatedly pushed with no proactive communication, no accountability acknowledgment, and no effective customer service resolution. The $6,500 sectional order that moved delivery from October to December to January is the CB2 equivalent of Crate & Barrel's damaged dresser across three replacement attempts. The shared operational infrastructure appears to create the same delivery and customer service failures across both brands.

"Every purchase is a credit — they will never give you a refund" is the most operationally important documented fact about CB2's complaint resolution. A buyer who receives a rug that sheds and can't breathe at night, whose return CB2 declines, is offered store credit — which requires purchasing again from the brand that created the problem. For high-value furniture purchases on a specific timeline, the store-credit-only resolution policy means that failing to deliver on time or delivering a damaged product does not result in cash recovery. Pay with a credit card that allows disputes as the only effective financial protection against this policy.

The in-store CB2 experience — "nice sales associates," physical quality assessment, floor model availability — is the documented reliable CB2 engagement. Buyers who visit a showroom, assess the furniture in person, and purchase in-stock floor models or items available for immediate collection from the local warehouse avoid the delivery problem entirely. The delivery failure pattern is concentrated in custom orders and non-stocked furniture that requires long shipping and white-glove delivery scheduling.