Arhaus Review Artisan Luxury Furniture With Praised Showrooms and Quality Complaints

Arhaus sits in the luxury tier of American furniture alongside Restoration Hardware and Pottery Barn’s upper lines. Its identity is artisan-crafted, globally sourced pieces: reclaimed wood dining tables, deep slipcovered sectionals, marble-topped tables, hand-finished case goods and decorative lighting. More than 600 fabric options let customers customize upholstery, and the brand has expanded into bath and trade programs. Arhaus marked 40 years with about 107 showrooms and roughly $1.379 billion in 2025 revenue, so it’s a large, established company rather than a boutique. Its showrooms are designed to inspire, with styled rooms, natural materials and textures, and the free design service helps customers pull together whole rooms.

Arhaus’s positive reviews focus on people and service. At the Walnut Creek showroom, one customer found the designer and sales associate “extremely cooperative, patient, and helpful” while choosing a sectional and a marble-top dining table. Delivery gets similar praise: “The delivery service was exceptional,” and one order “arrived exactly on time, the delivery crew was great, and everything came out flawlessly.” White glove delivery, where the crew brings furniture into the room, assembles it and removes packaging, matters for heavy luxury pieces. For buyers furnishing a whole home, Arhaus’s free design service can be valuable: designers help with scale, fabrics, finishes and layout, reducing the risk of costly mismatches.

The 1.7 Trustpilot score, with 80% one-star reviews, tells a harder story. One customer paid “$7K for a bed and it arrived broken.” Another bought a Beaumont 6-piece sectional that “Cracked just under 3 months,” and called the quality “Horrific.” A third warned “Do not buy the Malone dressers and night stand at Arhaus.” At luxury prices, buyers expect heirloom durability, so defects and early failures are especially frustrating. Trustpilot notes the profile is unclaimed and Arhaus hasn’t invited reviews, so the sample may lean negative. Still, a sample of 182 reviews dominated by product and delivery problems is a clear signal: inspect carefully and know the warranty and claims process before buying.

If you love Arhaus’s look, a few habits protect your investment. See pieces in a showroom before ordering, and ask about construction: frame materials, joinery, cushion fill and how reclaimed wood is treated. Ask for current lead times on custom upholstery, which can be long. On delivery, inspect every piece with the crew before they leave, check joints, legs, tabletops and frames, and photograph any damage. Read the warranty terms, especially for upholstery frames and case goods, and keep your order paperwork. Report problems immediately. If you’re investing heavily in one piece, such as a sectional, ask whether it’s a long-standing collection with a track record. Arhaus can deliver beautiful rooms, but careful buyers are better protected.